Forum Discussion
new voice mail and it's asking me to setup voicemail
I have a new voicemail but it's asking me to setup voicemail again. Been setup and working for the last 20 years. I'm suspicious. ¿Qué debo hacer? How do I contact t-mobile for help and not just the community?
I was VERY nervous about this because in this day and age I trust no one, LOL. I took the plunge and went through setting it up. I used my old pin and it let me proceed; I was able to go through it without entering any new info by pressing the # key. Everything is the same and I was able to get into my voicemails after that. It's definitely an annoyance but it's safe guys. They also give you the option to get into your voicemails without entering a pin like before. Hope this helps. BevyT
I called yet again and was told it was due to the global technology outage and then she said it was a security thing that they did. They don't want the pin number to be the same as the last 4 digits of the phone number.
I finally went through the exercise of resetting everything and I only had to change the pin/password, my message was still there. So all good.
I asked her to sent a complaint to whoever that they should have let everyone know.
Mine is doing the same today
Same. Voicemail is asking me to setup a voicemail that's already setup.
All our phones did this starting today. Absolutely unacceptable. If.ive lost all my voicemails including my dead Dad's voice forever I'm going to be very angry with this sleazy company. Idiots. They're in the communication business, for G-d's sake
I found a solution!!
Contraseña:
1. Set up your password
2. After setup, it will ask if you want to enter it every time or to bypass the password
Name and Greeting
1. Stay silent for your name recording
2. Decline leaving the greeting message
3. Choose to use your name as your greeting
Go back to using automated greeting:
1. Go back to the main voicemail menu
2. Select option 3 for “Create a greeting”
3. Select option 5 to use your phone number as your greeting.
Me too. I got a message that I need to retrieve, but can’t without resetting up the VM which makes me concerned I’ll loose my history of saved VM if I reset it.
Is it to do with the global tech outage? I am concerned that we have not had a message from T-mobile about the problem. I am waiting until the tech thing is sorted out before I start messing with my voicemail. When I call my number from another phone, my outgoing message is still there, that is what makes me think it is a glitch and something to do with the outage.
Same here. I'll give it a day. Someone at HQ probably scr...d something up. 🤔
This happened to me as well. I do not understand why T-Mobile wouldn't inform its customers that this would be happening, why it's happening, and what to expect. Very bizarre.
Did it to me, too. I also noticed it didn't give the option for the automated outgoing message like usual, and it prompted me to record my name when I usually let the automated system just repeat my number. I don't like that.
