Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I tested web and app, same issue using both. Apparently, there are supposed to be additional options here, bit just Manage Data which takes me to the options to change my plan?:
I have the same problem...usage totals are not updating for over a week now. I need this feature to manage data on my "internet lite" plan so I don't go over my limit. It's pretty much a mandatory feature on a data-capped plan, and if it isn't resolved I'm sure T-Mobile will lose customers. Seems really silly.
Same problem, and it appears to be a recurring one. I get the same screen shown above by sebbyz52 instead of the actual usage data.
If I wait 24 to 72 hours, the problem seems to correct itself. But then the cycle starts over again, usually within a day. That means the majority of the time I cannot access usage data. I just have to randomly keep trying and occasionally I am able to access it. This is true on both the website and on the T-Mobile apps, and i've tried multiple browsers and multiple ios devices. Same result. Have tried clearing cache and it makes no difference. I contacted phone support and their only suggestion was to wait 24 hours or so and try again. This is clearly a recurring bug that T-mobile should work to fix. If you google this you will find other people complaining about this back in May 2022. Someone in technical support should get on this.
Me too, the tutorial tells me exactly where it SHOULD be, but it only shows 'manage data'. I'm on hold to speak to tech now.
This needs to be fixed.
I have been having the same problem. Was told it was an app glitch, no solution yet.
This is still broken. I also cannot see my usage.Cmon tmobile.
YA-AAAY!
Saturday morning and my cumulative USAGE is again available. Now I can see if I need to go on a "data diet" until my billing cycle closes. (I don't)Thank you, T-Moblie, for fixing this! I was afraid I was going to have to switch internet providers.
The problem I had 3 days ago is back; I can no longer check my usage. It's important because I'm on the tiered data plan and want to avoid (more) slowdowns. I really don't I want to waste my time by calling in.
(Sigh) I was so pleased with T-Mobile when I first signed up with almost 2 months ago--but now...
Been having the same issue with nothing resolved. Any word on the issue and or when it will be fixed?
