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EllerC's avatar
EllerC
Transmission Trainee
3 years ago
Solved

USAGE details no longer available?

Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...
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usage details
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HeavenM's avatar
HeavenM
Community Manager
3 years ago
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We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. I confirmed with our software teams that the usage details are NOT going away permanently. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness. 

Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

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(Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...","body@stringLength":"257","rawBody":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

","kudosSumWeight":7,"postTime":"2022-11-11T12:14:19.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:data_","text":"datos_","time":"2022-11-11T12:14:19.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:usage details","text":"usage details","time":"2022-11-10T17:49:42.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:usage..","text":"usage..","time":"2023-02-27T02:24:30.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132673_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13720},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

"},"Conversation:conversation:132673":{"__typename":"Conversation","id":"conversation:132673","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132673"},"lastPostingActivityTime":"2023-03-01T15:09:04.000-08:00","lastPostTime":"2023-03-01T15:09:04.000-08:00","unreadReplyCount":55,"isSubscribed":false},"ModerationData:moderation_data:132673":{"__typename":"ModerationData","id":"moderation_data:132673","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132673_1":{"__typename":"Revision","id":"revision:132673_1","lastEditTime":"2022-11-11T12:14:19.000-08:00"},"ForumReplyMessage:message:132727":{"__typename":"ForumReplyMessage","id":"message:132727","conversation":{"__ref":"Conversation:conversation:132673"},"author":{"__ref":"User:user:7"},"revisionNum":1,"uid":132727,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: USAGE details no longer available?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132727"},"parent":{"__ref":"ForumTopicMessage:message:132673"},"body":"

We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. I confirmed with our software teams that the usage details are NOT going away permanently. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness. 

Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

","body@stringLength":"1000","rawBody":"

We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. I confirmed with our software teams that the usage details are NOT going away permanently. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness. 

Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

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Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

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