Arcadyan TMOG4AR availability

Almost sounds like you have to cancel your T-Mobile home internet to get  a new device.

I asked the exact same thing and no information will be available until the official release date or SEPTEMBER. 

Agreed, while the “new” gateway with external antenna connectors sounds interesting, I can’t complain with approx. 150 down/50+ up. 

Just got off the phone with support:

They tell me the new TMOG4AR gateway no se puede be specifically requested as of yet. If you ask for a new unit they will send you whatever is in the warehouse for your region.

Bummer.

I was hoping to specifically request the new gateway for its external antenna capabilities.

formercanuck wrote:

Almost sounds like you have to cancel your T-Mobile home internet to get  a new device.

That's what I plan on doing, cancelling and re subscribing I live on a rural area and I do not want to disassemble my Sagemcom router to hook up a 4x4 mimo. The fact that these tiers were made for people like me in my situation and the fact I have to cancel and re sub is irritating.

Alkeek wrote:

Anyone was able to get this new Arcadyan TMOG4AR new or existing customer. 

Not according to the memo sent to TMO teams I do t know if I can link the picture of the memo but I'll try. Here this just came across today. I'm sure since it's initial introduction there is a limited supply to being with, so even new customers are NOT guaranteed the new Arcadyan. Here is the link to the memo if it lets me :

https://ibb.co/GszXwGf

I have even called several local stores and they literally just get sent whatever is in stock ATM so no timeline for when they will be in stores and I don't want to roll the dice and go back to the trash can.. I might just have to add 4x4 mimo to my Sagemcom, I don't want to buy right now seems like the best solution.

I actually got my Arcadyan KV-21 ~3 months before 5G went live in my area.   4G LTE for me was fine, as it was only ~1200' away.  Speeds did take some hits during peak morning on LTE, but outside of that it was usable.  Under 5G, its working quite well and stable (~400Mbps/20Mbps on n41, 175Mbps/60Mbps on n71).

I suspect that you’ll probably have to do an exchange by mail for the new/existing.

@ONNHA according to the following story the new gateway will be available at the end of August. I suspect if you reach out to your local TM store staff in early September you can exchange your unit for the new one. 
 

https://tmo.report/2023/08/its-here-the-new-t-mobile-home-internet-gateway/

let us know how it works. 

It becomes available to ship on 8/29/23