Usage Details NOT Available (aka not updating) since Feb 1

I am having the same issue. It only shows my usage details until 02/01! I've called them and chatted with them several times, and they don't knew what's going on! Some say it's a "system update" that they're working on! Yeah right! System update taking so long?! Then they say they are going to escalate it, and nothing ever happens! Yesterday the agent was honest and basically said there's NOTHING they can do! They cannot assist! They do not know why this is happening! 

It's true.  They took the live data update away without telling their customers.  In fact, they scripted to their CSR's to say some like, "they will set up a ticket and look into it".  They lie to their customers and service sucks.  I'm leaving them too.  And I hope hundreds of thousands of customers do as well.  Hope they lose billions of $$.  

I've been with them since 1994 when they were founded as VoiceStream. I was under the impression that companies look to stay competitive. This would be one of those features! When it comes to accessing information in real time, this would be considered one of those value added benefits that your customers have been receiving and continue to receive. You don't go backwards T-Mobile! 

It's been nearly a month and there's no fix. I don't think it's being fixed. It's starting to look like the rumors are true. I really hope T-Mobile reconsiders and realizes this is a valuable component to a phone plan for customers. Please don't take this away!

Same issue for almost a month…...hours on the phone with them, no resolution.

After 20 years, will need to change companies.

Why can T Mobile not address this issue???

Has this usage feature gone away, even after your billing cycle turns over?  Or is T-Mobile still trying to restore this feature?  If not, I would like at least a $10 reduction in my bill.

Have spent hours on the phone trying to get through to Customer Care but no one picks up.  This in itself is a terrible problem for T-Mobile's customers.

This has been going on for weeks. I contacted Tmobile and they said 'we are working on it'. I said well OK it has been going on for weeks, what gives? I also mentioned that some people (as per forum posts) were told that real time usage for current billing cycle will no longer be available, but this person told me that is incorrect and that they are working on fixing it.  The only answer I got over and over was 'we're sorry but they are working on it'….. I said well Tmobile makes 80 billion dollars per year, hire some competent people please.

Totally ridiculous that after hundreds (thousands?) of complaints still still has not been addressed yet. I have three kids' lines that I can no longer monitor. I am thinking about setting up a twitter (bleh) just to tweet at all Tmobile marketing, leadership and support accounts all day every day until this is fixed. Probably a waste of time but maybe it will make me feel better,

And now they say they have "moderators" reviewing posts.  They know their customers are talking bad about them and they don't want the bad press.  TOO LATE.  They are begining to take down our comments.  

Tmobile is now lying to all of their customers.  They stink now.  I can't believe this company has gone down the tubes fast.  Too big and now too bad.  They don't care one bit about anyone who is watching their kids or family.  No one cares.  And they won't even tell you the truth when you are on the phone with them.  They can't even admit it.  I truly hope they lose thousands and thousands of customers.  They won't give any money back to you either.  Hate this company and leaving them!  And telling everyone I know so that they tell everyone they know that Tmobile is the worst.  If you call them, you are only wasting your time.  They will do NOTHING with your technical ticket.  NOTHING.

Press2Esc wrote:

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access.   I use this info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service