Usage Details NOT Available (aka not updating) since Feb 1
I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I use this info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.
C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!!
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile
Has this usage feature gone away, even after your billing cycle turns over? Or is T-Mobile still trying to restore this feature? If not, I would like at least a $10 reduction in my bill.
Have spent hours on the phone trying to get through to Customer Care but no one picks up. This in itself is a terrible problem for T-Mobile's customers.
Guys the billing cycle is ending soon ,for some people it's in a few days , if you see the usage updated after the billing cycle than we will know for sure if they disabled this feature in real time . Please keep us updated !
This is ridiculous. I have a child whose line I need to monitor and now they are taking that away. Time to find another carrier. They were good before they merged with Sprint and I am also having problems with people not receiving my texts and vise versa. Never had that problem in the past and now it's daily!
Tmobile is now lying to all of their customers. They stink now. I can't believe this company has gone down the tubes fast. Too big and now too bad. They don't care one bit about anyone who is watching their kids or family. No one cares. And they won't even tell you the truth when you are on the phone with them. They can't even admit it. I truly hope they lose thousands and thousands of customers. They won't give any money back to you either. Hate this company and leaving them! And telling everyone I know so that they tell everyone they know that Tmobile is the worst. If you call them, you are only wasting your time. They will do NOTHING with your technical ticket. NOTHING.
It's been nearly a month and there's no fix. I don't think it's being fixed. It's starting to look like the rumors are true. I really hope T-Mobile reconsiders and realizes this is a valuable component to a phone plan for customers. Please don't take this away!
I've been with them since 1994 when they were founded as VoiceStream. I was under the impression that companies look to stay competitive. This would be one of those features! When it comes to accessing information in real time, this would be considered one of those value added benefits that your customers have been receiving and continue to receive. You don't go backwards T-Mobile!
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I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I use this info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.
C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!!
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I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I use this info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.
C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!!
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Usage Details NOT Available (aka not updating) since Feb 1","moderationData":{"__ref":"ModerationData:moderation_data:14536"},"body":"
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
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Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile
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Has this usage feature gone away, even after your billing cycle turns over? Or is T-Mobile still trying to restore this feature? If not, I would like at least a $10 reduction in my bill.
Have spent hours on the phone trying to get through to Customer Care but no one picks up. This in itself is a terrible problem for T-Mobile's customers.
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Guys the billing cycle is ending soon ,for some people it's in a few days , if you see the usage updated after the billing cycle than we will know for sure if they disabled this feature in real time . Please keep us updated !
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This is ridiculous. I have a child whose line I need to monitor and now they are taking that away. Time to find another carrier. They were good before they merged with Sprint and I am also having problems with people not receiving my texts and vise versa. Never had that problem in the past and now it's daily!
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Still not fixed
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Tmobile is now lying to all of their customers. They stink now. I can't believe this company has gone down the tubes fast. Too big and now too bad. They don't care one bit about anyone who is watching their kids or family. No one cares. And they won't even tell you the truth when you are on the phone with them. They can't even admit it. I truly hope they lose thousands and thousands of customers. They won't give any money back to you either. Hate this company and leaving them! And telling everyone I know so that they tell everyone they know that Tmobile is the worst. If you call them, you are only wasting your time. They will do NOTHING with your technical ticket. NOTHING.
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Same issue for almost a month…...hours on the phone with them, no resolution.
After 20 years, will need to change companies.
Why can T Mobile not address this issue???
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It's been nearly a month and there's no fix. I don't think it's being fixed. It's starting to look like the rumors are true. I really hope T-Mobile reconsiders and realizes this is a valuable component to a phone plan for customers. Please don't take this away!
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I've been with them since 1994 when they were founded as VoiceStream. I was under the impression that companies look to stay competitive. This would be one of those features! When it comes to accessing information in real time, this would be considered one of those value added benefits that your customers have been receiving and continue to receive. You don't go backwards T-Mobile!
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