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Ishmael

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Joined 3 years ago

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Re: what's up with T-mobile removing autopay discount for credit cards?
Totally agree with all of those here complaining about T-Mobile's policy change to remove AutoPay discount if using a credit card to pay with. (I just got the text a couple days ago that I have till next month to change how I use AutoPay or lose the discount.) I will also be hurt by this due to using a CC that provides phone protection against theft or damage. It certainly feels like T-Mobile has used a loophole to increase its profits while supposedly keeping its promise to not raise one's rates for the life of the plan. I certainly didn't read the entire terms & conditions so have no idea what was said about AutoPay, but nevertheless this is extremely disappointing and am not sure there is much alternative (have not found Verizon or AT&T as competitive but will now start shopping around). For now, my plan will be to use t-Mobile Money and keep just enough there to pay the bill. Hopefully, T-Mobile is paying attention to these comments as well as the FTC.
2 years ago Place Accounts & Services
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Re: USAGE DETAILS NOT UPDATED
@partywithmyphone: Thanks. Guess I never noticed that before :-(
2 years ago Place Accounts & Services
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Re: USAGE DETAILS NOT UPDATED
Mine is working, noticed it last night, and still working this morning. However, the timestamps are 3 hours behind.
2 years ago Place Accounts & Services
1Ver
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Re: USAGE DETAILS NOT UPDATED
The loss of this usage function and T-Mobile's data breach may be a coincidence or maybe not. Has anyone here been contacted that their data was stolen? I was told by a CSR that mine was not, but am wondering if everyone is being told the same thing.
2 years ago Place Accounts & Services
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Re: USAGE DETAILS NOT UPDATED
@HeavenM: Are you a T-Mobile employee? If so, have you spoken with technical support regarding if this function is being restored as real-time access? Certainly if you can speak with tech support they should be able to give some idea as to what has happened. I finally got through to a CSR yesterday, someone from the Philippines, but her response was similar to what others have said here that this data should be available at the start of a next billing cycle.
2 years ago Place Accounts & Services
1Ver
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Re: call center outsourcing is a mockery of customers
@Frustrated, I totally agree. Only a few months ago, it seems T-Mobile had excellent customer service, usually answering within a few minutes, and during regular ET business hours I was getting a U.S. representative. Maybe the poor CSR experience is now due to T-Mobile being inundated with calls about their broken usage data system, or maybe it's because they've outsourced all their support, idk. This must indeed be frustrating for someone who needs network or technical support to get their devices working. Unacceptable!
2 years ago Place Accounts & Services
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Re: anyone else getting 403 errors on this site?
Very annoying and unprofessional for T-Mobile’s site to work this way.
2 years ago Place Coverage & Signal
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Re: USAGE DETAILS NOT UPDATED
My usage report is also still not working, broken since last billing cycle ended. And I still cannot get through to Customer Care on the phone. Maybe this is related to T-Mobile's data loss, where the "bad actor" was actually a T-Mobile employee who stole data and corrupted their system. Or maybe not, idk. But this is an all hands on deck situation and T-Mobile is not being forthright with its customers about what's going on. However, what is still working, it appears, is T-Mobile's billing system, so customers can continue to pay for less. I suggest everyone contact their Attorneys General office and file a complaint.
2 years ago Place Accounts & Services
18Visto
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Re: usage review
It appears there are quite a few threads on this issue, which the moderator should consolidate. And yes, this issue is still a problem for me as well.
2 years ago Place Accounts & Services
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Re: Usage Details NOT Available (aka not updating) since Feb 1
Has this usage feature gone away, even after your billing cycle turns over? Or is T-Mobile still trying to restore this feature? If not, I would like at least a $10 reduction in my bill. Have spent hours on the phone trying to get through to Customer Care but no one picks up. This in itself is a terrible problem for T-Mobile's customers.
2 years ago Place Accounts & Services
8Visto
4likes
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