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partywithmyphon
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Re: USAGE DETAILS NOT UPDATED
fireguy_6364 wrote: Gram7 wrote: If this is a known problem or they have done away with the call and text detail why not just be upfront about it. I called to ask about it earlier this month and was told that it would take a couple of days to get the info uploaded. Then I was asked "WHY" do you need this information. Is that really any of their business? did you miss the highlighted post marked as the answer on the very first page? We all saw it. The problem is the issue is NOT solved. There is NO timeline for when it will be fixed. Will it be days? Weeks? Months? It's already been over 30 days. The other problem is many T-Force reps are saying exactly the opposite of the rep in this thread. Customers are confused and frustrated and I think a timeline would assuage their concerns.2Visto4likes0ComentariosRe: USAGE DETAILS NOT UPDATED
Gonzoneko wrote: I just got off the phone with a T-Mobile rep named March who told me this was an "improvement" implemented be T-Mobile for our own safety and now real-time Usage details will no longer be available, but instead we'll have to wait until the end of our billing cycles. If we want our most recent usage prior to that, we need to call in and request the details. Those were her words. She answered immediately as well, so it sounded as if she had this information in her back pocket. That is ultra concerning, tons of people use this information every day for business and to keep vulnerable family members safe. This is extremely concerning and the direct opposite of what T-Mobile representatives posted multiple times IN WRITING on this very forum.2Visto4likes0Comentarios