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Press2Esc
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Joined 2 years ago
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Usage Details NOT Available (aka not updating) since Feb 1
I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I usethis info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!!Solved4.5KViews12likes21ComentariosRe: Usage Overview not updating
I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working. I used the info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!!2Visto2likes0Comentarios