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Iggles333
Newbie Caller
3 years ago
Solved

Usage Overview not updating

My usage information has not updated in 2 weeks.  Is there something wrong with the feature?
usage details
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Press2Esc
Newbie Caller
3 years ago
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  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

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My usage information has not updated in 2 weeks.  Is there something wrong with the feature?

","kudosSumWeight":11,"postTime":"2023-02-08T07:33:10.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:usage details","text":"usage details","time":"2022-11-10T17:49:42.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:14549_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9923},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My usage information has not updated in 2 weeks.  Is there something wrong with the feature?

"},"Conversation:conversation:14549":{"__typename":"Conversation","id":"conversation:14549","solved":true,"topic":{"__ref":"ForumTopicMessage:message:14549"},"lastPostingActivityTime":"2023-03-01T15:36:16.000-08:00","lastPostTime":"2023-03-01T15:36:16.000-08:00","unreadReplyCount":47,"isSubscribed":false},"ModerationData:moderation_data:14549":{"__typename":"ModerationData","id":"moderation_data:14549","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:14549_1":{"__typename":"Revision","id":"revision:14549_1","lastEditTime":"2023-02-08T07:33:10.000-08:00"},"ForumReplyMessage:message:14573":{"__typename":"ForumReplyMessage","id":"message:14573","conversation":{"__ref":"Conversation:conversation:14549"},"author":{"__ref":"User:user:83805"},"revisionNum":1,"uid":14573,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Usage Overview not updating","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:14573"},"parent":{"__ref":"ForumTopicMessage:message:14549"},"body":"

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

","body@stringLength":"824","rawBody":"

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

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Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

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