Forum Discussion
Usage Details - Update - New Billing Cycle - STILL BROKEN
Update to the usage details. For the WHOLE past billing cycle (mine ended yesterday) I have been unable to see usage details per line. I have been unable to check on my kids' lines.
Now that my new billing cycle started, IT STILL DOES NOT WORK. In fact. it is worse.
On the web site, when I click on Usage, I get to the Usage Overview page. IT IS BLANK.
In my browser history I had some URLs saved with direct links to line details pages. When I use one of those, I see data but LAST BILLING CYCLE IS MISSING
When I use another saved URL to directly access SMS history for my line, for the ‘Current Cycle’ it shows data from cycle Dec-Jan (not even Jan-Feb)
TMOBILE - DO YOU NOT HAVE A CODE DEV / ROLL-OUT / ROLL-BACK PROCESS? DO YOU NOT HAVE A SOFTWARE QA TEAM?!
I have worked and continue to work in many a tech environment, and I have never seen such incompetence. This would not fly ANYWHERE.
I am so excited to share the news that this issue has now been resolved 😁 It wouldn't hurt to log out and clear cache. I did and I was able to see all the usage details for my account.
Have a great day!!
I'm having the same issue. I spent an hour on the phone 2 days ago and your customer support person had no idea what I was talking about...please update your customer support personnel about issues on the website since there is no chat option. This is beyond frustrating.
Thank you TXUSER99! Hopefully, having the picture will help them to understand the issue we are having.
Issue is still not SOLVED!!, Stop lying to the customer's T-Mobile. Giving us a ETA with no timeline isn't really solving the problem. Give us answers or credit those who went months without being able to access usage data overview.
Dear diary. Day 32. Second day into new billing cycle. It's still broken.
Thank you for posting the visual aid! I am having this same issue as well! Whether I view usage in the app, on my mobile browser or on my laptop - still showing LAST MONTHS dates/usage for CURRENT usage on the dashboard. Likely is a super easy fix to the default dashboard query parameters. If one of us could get the right person in customer support to help. The rep is likely going to need to contact their internal IT support department for the fix.
¡Gracias!
I don't feel T-Mobile has provided services as stated. Yet I have to still pay them. How about we all hold our payments until T-MOBILE FIXES THINGS????
It still is not updating correctly
This has not been resolved. I have not been able to view any usage for any of my 4 lines for weeks.
I am so excited to share the news that this issue has now been resolved 😁 It wouldn't hurt to log out and clear cache. I did and I was able to see all the usage details for my account.
Have a great day!!
HeavenM you keep posting this but it isn't true. It's not fixed… What does logging out of a browser and clearing cache have to do with texts and calls appearing correctly under Line Usage. It still doesn't work correctly. Doesn't show all incoming and outgoing texts, the time is inaccurate as well, This is complete BS and needs to be fixed…
HeavenM wrote:
I am so excited to share the news that this issue has now been resolved 😁 It wouldn't hurt to log out and clear cache. I did and I was able to see all the usage details for my account.
Have a great day!!
Read comment above.. ITS NOT FIXED! AND ITS BS THAT IT DOESNT WORK
