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TXUser99
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Joined 2 years ago
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Usage Details - Update - New Billing Cycle - STILL BROKEN
Update to the usage details. For the WHOLE past billing cycle (mine ended yesterday) I have been unable to see usage details per line. I have been unable to check on my kids' lines. Now that my new billing cycle started, IT STILL DOES NOT WORK.In fact. it is worse. On the web site, when I click on Usage, I get to the Usage Overview page.IT IS BLANK. WOW SUCH EMPTY In my browser history I had some URLs saved with direct links to line details pages. When I use one of those, I see data butLAST BILLING CYCLE IS MISSING Billing Cycle Jam 25-Feb 24 is MISSING When I use another saved URL to directly access SMS history for my line, for the 'Current Cycle' it shows data from cycle Dec-Jan (not even Jan-Feb) WHAT IN TARNATION?? TMOBILE - DO YOU NOT HAVE A CODE DEV /ROLL-OUT / ROLL-BACK PROCESS? DO YOU NOT HAVE A SOFTWARE QA TEAM?! I have worked and continue to work in many a tech environment, and I have never seen such incompetence. This would not fly ANYWHERE.Re: Any idea when the real-time usage will be fixed?
So my new billing cycle started today. Now, when I log in to the Tmobile website and go to Usage (top left), the page that shows is 'Usage Overview' with NOTHING on it. Not even the past billing cycle details are available. In the Tmobile App, when I click on Account - Plan and Usage Details - Usage, it shows the totals for the new current cycle. Then when I scroll down and click on 'View More Usage Details' it shows the Usage Overview page, with NOTHING, not current cycle not past cycle. Then when I go back to the Usage page, and click the 'Show Usage Over time' under any of the lines, the "Current" total is correct (let's say 10 SMS), but the Jan total (last cycle) ALSO SHOWS 10. WHAT A SHITSHOW
