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Ale9167
Newbie Caller
Joined 2 years ago
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Re: Usage Details NOT Available (aka not updating) since Feb 1
I've been with them since 1994 when they were founded as VoiceStream. I was under the impression that companies look to stay competitive. This would be one of those features!When it comes toaccessing informationin real time, this would be considered one of those value added benefits that your customers have been receiving and continue to receive. You don't go backwards T-Mobile!29Visto4likes0ComentariosRe: Usage Details NOT Available (aka not updating) since Feb 1
Same issue, have called and live chatted w three different agents all to hear the same thing… maintenance updates. If this service is being changed to only produce details and update at the end of the billing cycle, my business is going elsewhere. I have kids lines I'm monitoring and thereis no way I am waiting until the end of the month to see who/ when they are sending/receiving calls and texts! Absolutely unacceptable to not communicate this changein advance!9Visto0likes0Comentarios