Forum Discussion
Usage Details Not Showing
When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I am not able to see the current cycle usage details of my phone lines (which I could at anytime) as of 24 jan 2023.
onto of that I have used the chat service over 6 times and called like 4 times. and have to endure the over the top pleasantries. with no solution.
T-MOBILE, give straight answer with a date of solution.
I cannot stay on phone for 45 min with a person to give the run around and say I apologize thank you sorry very annoying after the 5 time
I haven't been able to see any calls or text messages on my tmobile usage since January 26 2023 you call customer service and they keep saying the engineers are working on it and then it takes forever to talk to the customer service reps from tmobile anyone have any suggestions I also went into the store and know help they told me to call tmobile customer service this is ridiculous just to much
I'm having the same issue. Since they did site maintenance on june 26th, the usage details haven't been updated. I've made calls and lots of texts but it hasn't changed. Hope they fix it soon.😡
At the end of your billing cycle the new usage takes a while before its updated.
I am not getting a complete list of in- coming & out going calls and text.
same problem. Nothing updated after Jan 26. It is 20 days ago!!! I used to see them with in a few minutes. Any fixes on the way?
No I did put a complaint with tmobile they told me that I can go to the store and they can print me a copy of the usage until it is fixed
Calls and texts received over WiFi Calling do not show up on your bill.
I am not seeing ANY call or text history for the past 2 months. ¿Qué sucede?
I don't know how they would be able to print it out in the store…
Interesting... Because every time I contact customer service the person on the phone tells me that all they see is the past usage also. Nothing current
I wonder how the people in the store would be able to see it if customer service cannot
🤔🤔🤔 I would call the store before I drove in
