Forum Discussion
How to contact support via text or chat
How do I contact support? I was having my "Free Trial" of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my account. My phone can make emergency calls only. Cannot call 611. My online account no longer recognizes my phone number. Cannot link the account to my email due to account verification going to the phone they just turned off. I don't have another phone to call.
Try this link. If available a chat window will open.
I can’t believe the time it takes to set up lines on an existing account and then the waste of time it took to get a new phone on the same account, i have spent over 5 hours in the last two weeks trying to do so.
The amount of 6-digit codes I have to relay, numbers off the old phone (T-mobile sold me this phone)
if I could change carriers, I would; I have been with T-Mobile for over 30 Years. every time we need anything new it takes more time than the last house I purchased, It is clear to me that T-Mobile cares about new customers, not existing customers.
Try this link. If available a chat window will open.
Hello, I have a question about my bill.
Experto
Hola
I have a question
How do I use whatsapp through the internet
It is only because of the great customer service that I have stayed with this provider for close to 2 decades. Now it seems that their customer service is as bad as their coverage. I hope that it's only temporary.
Hola.
Is it just me or are you all having the same problem trying to connect to technical support?
I keep calling 611 and the 1 800 number and I am told to press 1 or 2 then I'm told that they will connect me to the correct service representative and that they will record for training reasons. They say we are transferring you now and I get hung up on.
This has gone on for a few days now and I am tired of this. Which is how I ended up on this chat site. Any suggestions? Before I cancel my account.
Hello Kat. Just got kicked out of our conversation.
My question is: is T Mobile going out of business or filing for bankruptcy?
