Forum Discussion

Newbie Caller

2 years ago

Solved

How to contact support via text or chat

How do I contact support? I was having my “Free Trial” of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my accoun...

gramps28
2 years ago
Try this link. If available a chat window will open.
https://www.t-mobile.com/contact-us

BOHICA_2024

Newbie Caller

7 months ago

It is only because of the great customer service that I have stayed with this provider for close to 2 decades. Now it seems that their customer service is as bad as their coverage. I hope that it's only temporary.

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chat","id":"message:44282","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:72451"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:44282"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44282"},"body@stripHtml({\"truncateLength\":200})":" How do I contact support? I was having my “Free Trial” of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my accoun...","body@stringLength":"496","rawBody":"

How do I contact support? I was having my \"Free Trial\" of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my account. My phone can make emergency calls only. Cannot call 611. My online account no longer recognizes my phone number. Cannot link the account to my email due to account verification going to the phone they just turned off. I don't have another phone to call.

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Try this link. If available a chat window will open.

https://www.t-mobile.com/contact-us

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