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EllerC's avatar
EllerC
Transmission Trainee
3 years ago
Solved

USAGE details no longer available?

Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...
  • HeavenM's avatar
    HeavenM
    3 years ago

    Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | T-Mobile Community? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

Barliboo's avatar
Barliboo
Roaming Rookie
3 years ago
Copiar enlaceReportar

Tmobile got hacked.  It's the only explanation and they wont say anything about it.  The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us.  Tmobile is lying to their customers and are losing customers by the second.  GOOD.  I'm leaving too.  Everything they say is BS now.  They also don't want to be making the national news but all of us can report this to the national news.  Do it.  I hope Tmobile stock falls fast.  They don't give a crap about anyone or any customer.

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(Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...","body@stringLength":"257","rawBody":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

","kudosSumWeight":7,"postTime":"2022-11-11T12:14:19.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:data_","text":"datos_","time":"2022-11-11T12:14:19.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:usage details","text":"usage details","time":"2022-11-10T17:49:42.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:usage..","text":"usage..","time":"2023-02-27T02:24:30.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132673_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13717},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

"},"Conversation:conversation:132673":{"__typename":"Conversation","id":"conversation:132673","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132673"},"lastPostingActivityTime":"2023-03-01T15:09:04.000-08:00","lastPostTime":"2023-03-01T15:09:04.000-08:00","unreadReplyCount":55,"isSubscribed":false},"ModerationData:moderation_data:132673":{"__typename":"ModerationData","id":"moderation_data:132673","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132673_1":{"__typename":"Revision","id":"revision:132673_1","lastEditTime":"2022-11-11T12:14:19.000-08:00"},"ForumReplyMessage:message:132724":{"__typename":"ForumReplyMessage","id":"message:132724","conversation":{"__ref":"Conversation:conversation:132673"},"author":{"__ref":"User:user:84695"},"revisionNum":1,"uid":132724,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: USAGE details no longer available?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132724"},"parent":{"__ref":"ForumTopicMessage:message:132673"},"body":"

Tmobile got hacked.  It's the only explanation and they wont say anything about it.  The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us.  Tmobile is lying to their customers and are losing customers by the second.  GOOD.  I'm leaving too.  Everything they say is BS now.  They also don't want to be making the national news but all of us can report this to the national news.  Do it.  I hope Tmobile stock falls fast.  They don't give a crap about anyone or any customer.

","body@stringLength":"576","rawBody":"

Tmobile got hacked.  It's the only explanation and they wont say anything about it.  The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us.  Tmobile is lying to their customers and are losing customers by the second.  GOOD.  I'm leaving too.  Everything they say is BS now.  They also don't want to be making the national news but all of us can report this to the national news.  Do it.  I hope Tmobile stock falls fast.  They don't give a crap about anyone or any customer.

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Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

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