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EllerC's avatar
EllerC
Transmission Trainee
3 years ago
Solved

USAGE details no longer available?

Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...
datos_
usage details
usage..
Gotnoluv4u's avatar
Gotnoluv4u
Network Novice
3 years ago

I have same issue, im onlie waiting to speak with someone!

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(Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...","body@stringLength":"257","rawBody":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

","kudosSumWeight":7,"postTime":"2022-11-11T12:14:19.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:data_","text":"datos_","time":"2022-11-11T12:14:19.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:usage details","text":"usage details","time":"2022-11-10T17:49:42.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:usage..","text":"usage..","time":"2023-02-27T02:24:30.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132673_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13714},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

"},"Conversation:conversation:132673":{"__typename":"Conversation","id":"conversation:132673","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132673"},"lastPostingActivityTime":"2023-03-01T15:09:04.000-08:00","lastPostTime":"2023-03-01T15:09:04.000-08:00","unreadReplyCount":55,"isSubscribed":false},"ModerationData:moderation_data:132673":{"__typename":"ModerationData","id":"moderation_data:132673","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132673_1":{"__typename":"Revision","id":"revision:132673_1","lastEditTime":"2022-11-11T12:14:19.000-08:00"},"ForumReplyMessage:message:132726":{"__typename":"ForumReplyMessage","id":"message:132726","conversation":{"__ref":"Conversation:conversation:132673"},"author":{"__ref":"User:user:96990"},"revisionNum":1,"uid":132726,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: USAGE details no longer available?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132726"},"parent":{"__ref":"ForumTopicMessage:message:132673"},"body":"

I have same issue, im onlie waiting to speak with someone!

","body@stringLength":"65","rawBody":"

I have same issue, im onlie waiting to speak with someone!

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Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

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