Forum Discussion

Transmission Trainee

3 years ago

Solved

USAGE details no longer available?

Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...

datos_

usage details

usage..

HeavenM
3 years ago
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | T-Mobile Community? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!

Birdwatcher

Roaming Rookie

3 years ago

Momof2boys wrote:

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.

It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.

Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts

I believe there's an additional fee with Verizon to see the incoming and outgoing texts and phone numbers. Believe me , Verizon nickle and dimes you for everything.

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(Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is be...","body@stringLength":"257","rawBody":"

Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on \"USAGE\" tab but that changed overnight. Called in and was told the system is being \"updated\"--check back later.

Anyone else?

","kudosSumWeight":7,"postTime":"2022-11-11T12:14:19.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:data_","text":"datos_","time":"2022-11-11T12:14:19.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:usage details","text":"usage details","time":"2022-11-10T17:49:42.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:usage..","text":"usage..","time":"2023-02-27T02:24:30.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132673_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13714},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Anyone else?

"},"Conversation:conversation:132673":{"__typename":"Conversation","id":"conversation:132673","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132673"},"lastPostingActivityTime":"2023-03-01T15:09:04.000-08:00","lastPostTime":"2023-03-01T15:09:04.000-08:00","unreadReplyCount":55,"isSubscribed":false},"ModerationData:moderation_data:132673":{"__typename":"ModerationData","id":"moderation_data:132673","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132673_1":{"__typename":"Revision","id":"revision:132673_1","lastEditTime":"2022-11-11T12:14:19.000-08:00"},"ForumReplyMessage:message:132720":{"__typename":"ForumReplyMessage","id":"message:132720","conversation":{"__ref":"Conversation:conversation:132673"},"author":{"__ref":"User:user:64396"},"revisionNum":1,"uid":132720,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: USAGE details no longer available?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132720"},"parent":{"__ref":"ForumTopicMessage:message:132673"},"body":"

Momof2boys wrote:
\t
magenta6839562 wrote:
\t\t
\t\t
Birdwatcher wrote:
\t\t\t
\t\t\t
\t\t\t
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
\t\t\t
\t\t\t
\t\t\t
\t\t
It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
\t\t
\t\t
\t
Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts
\t

I believe there's an additional fee with Verizon to see the incoming and outgoing texts and phone numbers. Believe me , Verizon nickle and dimes you for everything.

","body@stringLength":"1100","rawBody":"

Momof2boys wrote:
\t
magenta6839562 wrote:
\t\t
\t\t
Birdwatcher wrote:
\t\t\t
\t\t\t
\t\t\t
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
\t\t\t
\t\t\t
\t\t\t
\t\t
It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
\t\t
\t\t
\t
Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts
\t

I believe there's an additional fee with Verizon to see the incoming and outgoing texts and phone numbers. Believe me , Verizon nickle and dimes you for everything.

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Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!

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