USAGE details no longer available?

Birdwatcher wrote:

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

i'm thinking Verizon.  Even higher slightly and quality and service are much better.  
 

Verizon does not give you a listing of incoming/outgoing texts and phone call numbers.  I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.

Birdwatcher wrote:

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

i'm thinking Verizon.  Even higher slightly and quality and service are much better.  
 

Verizon does not give you a listing of incoming/outgoing texts and phone call numbers.  I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.

Well that’s bad! That’s really awful that they won’t just tell people.

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

i'm thinking Verizon.  Even higher slightly and quality and service are much better.  
 

Verizon does not give you a listing of incoming/outgoing texts and phone call numbers.  I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.

Grandma Tami wrote:

Anyone able to see usage details ? I've been fighting with the horrible customer service for days .. they keep telling me to click on usage details and I keep telling them it doesn't work . 

This issue has still not been  resolved.  I'm switching couriers.

kMaee30 wrote:

Is usage overview not going to be updated anymore?

They keep saying they are working on it.  But, it's been weeks now.

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

It's really too bad, I've been with Tmobile for many years.  I would appreciate at least honesty on what the issue really is other than a broken link.

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

i'm thinking Verizon.  Even higher slightly and quality and service are much better.

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

partywithmyphone wrote:

T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?

I don’t believe they will fix it, if it’s been this long.

Rogracer2000 wrote:

• 

So here is my data usage 4 days into the new billing cycle.  My data stop accumulating on 11/20. If my data is showing up in your account, I apologize.  Seems like my 200 gig plan may now be unlimited. Don't tell anyone.

Tmobile is certainly slipping.  I believe I'll switch couriers.

partywithmyphone wrote:

T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?

I don't think it will ever be fixed.  It seems as though they are not putting an operable link on their website.  The link is the only way possible to get access to the data usage.