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FPenna
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Re: Need to unlock a device? Here's some information to get you started.
fireguy_6364 wrote: contact BB. they for sure gave you the incorrect phone. TMO wont be able to unlock it due to their rules..this is by far on BB to fix. I agree with you 100% it is BB that should fix. I am twying T Mobile to help as the easy fix would be on their hands. Mailing the phone to USA for a refund with BB would be expensive and I would be without phone. Unlocking the phone by software would be easier. The phone was paid full, no montly payment or discount. It was never activated on T Mobile, only tried to activate when I was already in Brazil1Ver0likes0ComentariosRe: Need to unlock a device? Here's some information to get you started.
HeavenM wrote: FPenna wrote: Hey@HeavenM, I am from Brazil and got an Unlocked Pixel 7 from Best Buy 15 days ago. I got back to Brazil and, when tried to activate the Pixel on a local carrier it says it is T Mobile locked. The phone was paid full, with no discounts, as unlocked. I questioned best buy and it looks it was a mistake on inventory. The problems is that I have no way to contact t mobile (I am not even a client), The app they say exists to unlock pixel phone is not compatible (says it is only compatible with older android systems when trying to download). Do you know how could I get this phone unlocked? We have a great tutorial on our Support page that shows you the steps for unlocking the device. Desbloqueo del dispositivo móvil | Configuración | Pixel 7 | T-Mobile Support If you have any problems with those steps, you will need to call 1-800-937-8997 to speak to one of our customer support representatives. They have resources available that tell them exactly what to do in the event that someone bought a device through a third party retailer like BestBuy. Hey, thanks for the reply, I saw this guide. But the step 2 tells me to download an APP. When trying to download it Google does not let and alert me the app is only compatible with older versions of android. It is not possible to US call toll free phones from Brazil2Visto0likes0ComentariosRe: Need to unlock a device? Here's some information to get you started.
fireguy_6364 wrote: if its a carrier specific device then unfortunately it must be on said carrier for a certain amount of days (TMO is 40 days postpaid or 365 days prepaid and or $100 in refills and 14 days on their network <~also prepaid). if those are not met there is nothing that can be done. if you bought a fully unlocked and carrier free phone and had it on TMO for a very short amount of time then same rules apply..every carrier locks a new device to them for a certain amount of days. I got it unlocked and it was never conected to T Mobile network It seams the vendor at BestBuy got the wrong unit for me2Visto0likes0ComentariosRe: Need to unlock a device? Here's some information to get you started.
gramps28 wrote: Best Buy sells an “unlocked” version that locks to the first carrier under Apple reseller flex policy. https://swappa.com/faq/answer/us-reseller-flex-policy It is not apple Iphone, is aGoogle Pixel phone2Visto0likes0ComentariosRe: Need to unlock a device? Here's some information to get you started.
gramps28 wrote: You would still need to meet the usage requirements even if you paid in full. The only place you can buy a new Apple phone truly unlocked is at an Apple store. Thanks for the reply. But I got a UNLOCKED Google Pixel 7. Not an Apple product. Bestbuy sells them, In the receipt it is the model I ordered. But when trying to activate it is not an unlocked unit, it is a T Mobile tied one1Ver0likes0ComentariosRe: Need to unlock a device? Here's some information to get you started.
Hey @HeavenM, I am from Brazil and got an Unlocked Pixel 7 from Best Buy 15 days ago. I got back to Brazil and, when tried to activate the Pixel on a local carrier it says it is T Mobile locked. The phone was paid full, with no discounts, as unlocked. I questioned best buy and it looks it was a mistake on inventory. The problems is that I have no way to contact t mobile (I am not even a client), The app they say exists to unlock pixel phone is not compatible (says it is only compatible with older android systems when trying to download). Do you know how could I get this phone unlocked?2Visto0likes0Comentarios