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frustratedconsu
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Joined 7 years ago
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Re: Mysterious cellular data usage in early morning
Does USB-MU5-B-100-L-A help? I have had several weeks with no connection bc the service has gone past my data and I refuse to keep paying more when the usage is not from our use. Can I just take the device back and have them give me a new one? When I went to the kiosk store to advise them of my issue they were not able to help me as they just say "you used your data . You can upgrade your service".5Visto0likes0ComentariosRe: Mysterious cellular data usage in early morning
I power it off by turning the on/off switch to OFF. The most frustrating part is this is a business hotspot so I have no access to internet each month now because it goes beyond our data usage when in fact we don't use it. They customer support tells us that we have used the data and there's nothing they can do about it. So we are paying for a hotspot with no data usage, but some how the data is getting used during times that don't make sense nor do they follow our regular usage if you go back 6 months...5Visto0likes0ComentariosRe: Mysterious cellular data usage in early morning
Hi, no I just took the SIM card out after I saw your message. I can tell you that the device was unplugged and turned off during the hours that the data was being used. Again, this started about 6 months ago. If you go into my account as I told the customer service reps you can see that I barely used data and then all of a sudden there were spikes in my data usage when I was not in the office, not utilizing the data and/or the device was unplugged and turned off.9Visto0likes0ComentariosMysterious cellular data usage in early morning
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.3.4KViews2likes24Comentarios