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go78jones
Network Novice
Joined 2 years ago
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Re: Tips on improving upload speeds
I'm also experiencing unacceptably slowupload speeds in San Jose, CA. I've logged over 20hours with T-Mobile tech support over the last 2 weeks. Replaced my home internet gateway. Verified I am getting 5 bars of signal. Ran over 50 speed tests with download speeds>150 Mbps and upload speeds of<2 Mbps.Basically, not usable for working from home. I created a complaint ticket 13days ago with a promise to escalate to T-Mobile Engineering. Then, I hadto re-escalateit with a supervisor on day 7. Still nothing back from T-Mobile Engineering as of today (day 13). I believe T-Mobile has made a policy change to severely limit upload speeds and is not telling users. What used to be the most user-friendly service around is now close to the worst. I canceled Comcast for lesser problems. Havingheard the "we care about you" message from tech support reps who are neither trained nor provided tools to address this issue, I'm at my wits' end. See my latest speed test:
