ContribucionesMost RecentMost LikesSolutionsRe: Assurant Sent me a non working Phone The e-sim couldn't be located and multiple physical sim(s) did not work. Assurant Sent me a non working Phone Has anyone else received a damaged unit as an insurance replacement. I was sent a replacement iphone as part of my claim and the unit was unable to activate or be used. Assurant and T-Mobile are still givingme the biggest runaround.