User Profile
GT555
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: How do i get US based support?
Agreed no one has time to keep calling numerous times and hoping to get a US call center. I was forced to call at least 30 times-- and each time the Phillipines-- because the matter has to be taken care and still 3 weeks later it has not … Migration is the only option39Visto2likes0ComentariosRe: How do i get US based support?
Zoob I As I stated Imade over 30 calls and all different hours even 4 am Pacific hoping to get 7am Eastern and no US FyI. My ticket that was supposedly accelerated to the highest priority and was supposed to have been taken care on 7th of Feb is still outstanding.24Visto0likes0ComentariosRe: How do i get US based support?
Been a customer over 16 yrs. . It is A JOKE 30 CALLS. Each onewent.overseas. Each calltook well over an hour or 2 and both the agent and the supervisor were based in the Phillipines No training Hard to understand Waste time.Going jn circles Agents and supervisors reading a script of: I understand. Bear with me So sorry. We are help to solve. Thank you for your patience Give me a chance Followed by long hold. Back to the same script. Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day. So the Next day at the end if the night you call and the same thing happens . We now are in our 6 night doing the same … Disgraceful . Past 2years noticed T- Mobile does something unethical and completely illegal. If you purchase your phone unlocked not from them but when you register it on one of yourT- Mobile lines, even though they have the EMi # and you take the phone to a T-mobile store forSiM and registeration. . Later on you realize the phone islisted as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . In this case they had my phone lthat is a Samsung ultra S22completely different as a Lower Model IPhone !!!! .. in one place in their records forTrade in was registered as IPHONE and in my own acct itThe galaxy Ultra 22phone but instead of 512 MB they had it as 128 MB ...Kid You Not. You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # ..NOPE their mistake . T-Mobile's mistake,fault . AND then I have to be punished with this abysmal customer Service ...32Visto2likes0ComentariosRe: why did tmobilee eliminate USA based customer service?
Last week kid you not at least 20hours and over 30 calls at all hours from CA . Each call went into Phillipine.Those Agents are clueless and so untrained. So unprofessional who hear laughter and chatter in the background like someone answering from their home Poor things all they do is read off script just saying how sorry and they understand then put you on long hold and then once you told them they have not resolved the situation. You would have their supervisor come and dio the same thing .Complete going in circles and nothing gets done. Until a m9nth ago they had great US call centers and that is one reason I stay. But NoW?11Visto1like0Comentarios