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gussbuss
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Re: Galaxy S21 Ultra 256gb Delay
UPDATE: After my original call with the customer service rep, I received a call back from another rep, who stated that the first rep (alleging the phones were out of stock until April 6) was incorrect. He confirmed that there were phones in stock in the warehouse, and he expected mine to ship Friday or Monday. He added that if it did not ship Monday, he would call me back to discuss, and that he would, on Monday, find a T-Mobile store with one in stock so I could pick it up or they could send it to me from the store. The problems are: Monday has come and gone without a call; my shipping date keeps moving back by 1day, each day; and according to all 5 of my local stores, no local stores carry this model. They can order it for you at their store, or you can order online, but they do not have, never had, and do not have the option to carry this model (256 gb) in stock. Again, backorder delaysI get, but T-Mobile flat out lying about their stock and ability to fulfil orders is deceptive and not in good faith.1Ver0likes0ComentariosRe: Galaxy S21 Ultra 256gb Delay
syaoran wrote: Mitch.guile wrote: syaoran wrote: Due to Samsung removing the MicroSD card slot on these devices. The demand for the increased memory model was significantly greater than anticipated. Is there anyway to get a real estimation of when these phones will ship to the customer besides seeing the ship datecontinuously pushed back though? Unfortunately, no. T-Mobile is waiting on stock from Samsung. When Samsung doesn't deliver, those ship dates get bumped back based on when Samsung tells T-Mobile they should get their next shipment of devices. That makes sense, and none of us can change that. If the product is unavailable, we just have to wait. The frustrating part is that T-mobile appears to be actively deceiving people. When I wrote this on Thursday, the a phone rep told me that there were no phones available, and that they would not be in stock until April 6. But when I checked the website, as if I were tobuy the phone that day, it said it was available that day. Indeed, even now, if you go to the website, they state it is "On backorder. Estimated ship date March 30 - April 1". If they cannot fulfil the order in that time, they should not provide that date.3Visto0likes0ComentariosGalaxy S21 Ultra 256gb Delay
Is there a backorder issue with the Galaxy S21 Ultra 256gb? The goalposts keep moving as far as shipping and delivery date. As of now, it says it is supposed to both ship and be delivered today, but at 3:30 pm, that is unlikely. The telephone customer service said that T-mobile will not have any to sell until April 6. I have heard of delayed delivery during November/December (holiday rush), but I assumed that was just processing time delays. This is different: providinga delivery date within a few days even though the product will not be available for weeks, but then keep pushing the actual delivery date out.4.2KViews2likes9Comentarios