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hermeticallyope
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Joined 3 months ago
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Connect wants to charge me twice a month 3 days apart
On Friday August the 9th I spoke with a representative to port my number from Google Fi to Connect by T-mobile, I gave him my acc # and the pin # to proceed with the transaction, I also paid $45 dollars he did NOT give a temporary #, throughout the weekend and Monday morning the 12th I had service provided byGoogle Fi, at around noon I called back to find out where the process of porting the number was. As I was talking to a representative on Monday the 12th at noon, she transferred my number to Connect, (I had asked for a physical SIM which was on the way) Google Fi immediately sent me an email telling me my acc was canceled, I protested that I wouldnot have service till the SIM card would be delivered, she then proceeded to set up a temporary E-SIM card in my phone. I was sent a Legacy SIM card that couldn't be set up, the following Monday another SIM card arrived and finally it worked. NOW Connect wants to charge me $15 on the 9th and also on the 12th of each month, I have one representative working on this issue but so far it has not been resolve and I get messages that although on the 9th I was charge $15 I will be charge another $15 dollars on the 12th!! How it's even possible for the system to charge an account twice 3 days apart?!18Visto0likes0Comentarios