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Hmac011
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Joined 2 years ago
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Re: Affordable Connectivity Program (ACP)
It's crazy!!!!!!!! I've been with T-Mobile for at least 8 years. T-Mobile participated in the broadband discount but when they changed it to ACP they no longer accept it . If you call T-Mobile customer care you get completely different answers from each person you speak with!!!! First I was told that all I had to do was switch to a metro by T-Mobile Sim card later that day a supervisor called me back and said that I didn't need to do anything that I was eligible under my T-Mobile plan and to give it some time to show up on my bill. The discount never showed up on my bill so I called again and was told no I would have to switch to metro which means I'd have to cancelinsurance on my phone and and because I'd be using my same phones with metro I would now not be eligible for insurance on my phone even though Metro by T-Mobile is a T-Mobile company that I still would have to change my whole plan and close out my T-Mobile account and open a metro account. So I go to a metro store to make the changes in the worth or in the metro store says no that I can sign up with T-Mobile and he calls for T-Mobile stores which said the same thing I can use the ACPprogram with T-Mobile. It's crazy10Visto2likes0Comentarios