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HutchAmpMan
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Joined 3 years ago
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Re: Tmobile activated a line with no permission, and have not refunded me.
bruin086 wrote: tomwil wrote: bruin086 wrote: I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless. T-Mobile is fairly clear on phone trade-in conditions: https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Curious how the BBB complaint will be resolved. I have to give T Mobile credit. they contacted me today letting me know they are honoring my original promotion in full after reviewing my case. I am grateful for that and impressed they reconsidered and changed their mind. Thank you T Mobile. He was lucky to get $75! I sent in a three month old Samsung S7 FE 5G tablet with a $75 screen protector on it and got $1015Visto0likes0ComentariosRe: Tmobile activated a line with no permission, and have not refunded me.
magenta7671596 wrote: Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for one phone back in the states for my sister. Once it came to closing the phone line we closed the phone line but for some reason Tmobile opened my military suspended line and had been charging me for months until I caught the charges. Now they had been charging for about 7 months and it came out to ver 500$ that they took from my account for a line we never authorized for them to open and a line that had never been used. We have opened MULTIPLE investigations Since the middle of July and have received no response regarding our issue. We are very upset and highly disappointed with the lack of communication. We have been offered credit on our account which we continually decline because we will NOT be returning back to T-MOBILE once we return to the states. I've been screwed over by T-Mobile on switching a tablet. Hope you get yours resolved, 2nd level support was just as bad as first level in assisting me, but at least the ones I'vetalked to there spoke English.24Visto0likes0Comentarios