User Profile
Hyou_V
Network Novice
Joined 3 years ago
User Widgets
Contribuciones
Re: T-Mobile Home Internet Review
Hello. We have had constant issueswith our T-Mobile Home Internet.We startedwith highhopes though were notsure what ourbenefits would besince we never get more than 2 bars on any of ourother devices including someiPhones (8, XR, 12). Our other devices don't seemrelevant for this comparison (computers) as theyare not T-Mobile SIM provided. But the other four devices asmentioned have never had more than 2 bars of coveragesince the 1990's and often drop to 1 bar. The reason this is relevant is that even our cellphones say we do not have T-Mobile Wi-Fi. With our T-Mobile Internet, which we received a couple months ago with the new device people are mentioning, it also says it receives 2 bars. It sometimesgoes to 1 bar (turning yellow) and wedon't know if it sometimes goes below 1 or not as it shows 2 bars but we lose the wi-fi, onaverage, at east once. day. It hascaused us tootherwise unnecessarily still have to pay for our (hope to beprevious) internetprovidersince we need the internetservice for work so aresuffering with the poor T-Mobile Home Internet service, but really want to be able to keep it but need it to work. We decided to write this since we had to go to our backup provider at least once each day last week, now again today. Ridiculous. Agentlemanfrom T-Mobile said they had a technician check the tower that our service comes from and, after about a week of checking,itappears to be overloaded with users.Since T-Mobile supposedlylimitedpeople to be able to use the service to assure that wouldnot happen, that doesnot make sense. We had tried the T-MobileHome Internet in all locations and levels ofourhome to see if there was any better reception, as the instructions recommended. Upstairs, main level, downstairs, rooms to the N, NE, NW, E SE S SW, W, nearwindows and not, everywhere but the roof (which it does not say to do since that is outside). So, location of the device in the house is not a factor. So, we are not sure if the device is faulty and does not properly provide W-Fi? Thetop can show 2 bars (well, not it just turned to 1 bar) and says it can detect devices, but none of the devices can get Wi-Fi. Has anyone else had a similar problem? Thank you for listening and for your help.25Visto0likes0Comentarios