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JD-STL
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Joined 2 years ago
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Re: what's up with T-mobile removing autopay discount for credit cards?
T-mobile is deaf to this feedback. The only feedback that they will really care about is when customers start moving to other carriers. Don't just consider VZ & AT&T as alternatives. There are MANY other virtual carriers (MVNOs) to choose from. Ting and Consumer Cellular consistently are rarely highly by Consumer Reports. I had 7 lines with T-Mobile. I cancelled my Apple Watch line today and will cancel the kids lines as soon as the bill credits towards their phones are gone. Ultimately I will end up with no more than 2 mobile lines on T-Mobile plus the 5G internet at my aunt's cottage. Way to go TM suits, you took someone who was a RAVING FAN, and caused them to ultimately drop 4 of 7 lines.1Ver1like0ComentariosRe: what's up with T-mobile removing autopay discount for credit cards?
This is 100% a money grab by T-Mobile. My cost will increase $35/month on a $255 bill. That's a13.8% fee on my bill! At most TM is paying Amex 3.5% and likely lower. Like someone else said, I use Amex because they provide $500 per phone insurance if you use an Amex Platinum card to pay your bill. I called Customer Service yesterday to complain and got 3 months of credits to offset the added cost after A LOT of complaining to a Supervisor. When those are done I will call back again, if they don't continue to give me the credits I will take as many lines as possible to another carrier. In the meantime I will be writing my state AG about the usurious fees and will be writing letters to the CEO, CMO & Chairman of the Board expressing my disappointment and displeasure.2Visto2likes0Comentarios