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Jdh724
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Joined 3 years ago
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Re: LEGIT HIGHEST COMPLAINT CONTACT
syaoran wrote: Jdh724 wrote: syaoran wrote: Try reaching out to the T-Force Team by DM'ing T-Mobile on Facebook or Twitter. They are a second level tier of support from the start. Thats who I was working with If you aren't happy with their response. You can ask them to escillate your complaint up to the Executive Team. It might take a few days once that is done but someone from that team will call you to address your complaint. Yes that happened, her name was Sherry who called me and expressed her deepest sympathy and let me know that there wasn't anything further than issuing a one time credit that her or the promotions team could do. What is hilarious is the Tforce person even tried telling me that the HomeTown discount is better than the insider. Here is a screenshot of that, which is hilarious, if the hometown discount is better why are you giving me a one time credit of $810 to make up for the difference in price? LMAO I have every chat saved…. If they would just correct it and make it right I would stay and be praising them but no. Which is fine, the competition I'm sure will gladly take my 8-lines, make me happy as well as take my money.Re: I Feel Cheated and Deceived with T-Mobile lies and false advertisement.
I will be leaving once my Good Faith credit from themis gone. Long story shortened, I was promised a certain price in store if I switched. This was a insider discount with 3rd line free and a BOGO line. After months and 13 pages of screenshots to prove all of this I get a supervisor that tells me they cannot override the system to match what I was promised because a store rep used a code that was already used too many times. So I have hometown discount instead of what I was promised with no free lines again as promised and because they cannot fix their system, meanwhile trying to for months to do so, she decided to try and make me happy with a $810 credit that I would be saving yearly if I had what was promised. This is only for the first year then I will be paying $810 more a year. I took the credit but once its gone so am I and my 8 Lines! I will never step foot back in their stores or use the service ever, ever again. This bridge has been burnt and everyone will know how I feel about T-Mobile.Re: LEGIT HIGHEST COMPLAINT CONTACT
I will be leaving once my Good Faith credit is gone. Long story shortened, I was promised a certain price in store if I switched. This was a insider discount with 3rd line free and a BOGO line. After months and 13 pages of screenshots to prove all of this I get a supervisor that tells me they cannot override the system to match what I was promised because a store rep used a code that was already used too many times. So I have hometown discount instead of what I was promised with no free lines again as promised and because they cannot fix their system, meanwhile trying to for months to do so, she decided to try and make me happy with a $810 credit that I would be saving yearly. But all years after I will pay the higher price.I took the credit but once its gone so am I and my 8 Lines! I will never step foot back in their stores or service ever, ever again. This bridge has been burnt and everyone will know how I feel about T-Mobile.Re: T-Mobile Sales offered me Promotions that are not Combinable
I will be leaving once my Good Faith credit is gone. Long story short, I was promised a certain price in store if I switched. This was a insider discount with 3rd line free and a BOGO line. After months and 13 pages of screenshots to prove all of this I get a supervisor that tells me they cannot override the system to match what I was promised because a store rep used a code that was already used too many times. So I have hometown discount with no free lines as promised and because they cannot fix, and trying to for months she decided to try and make me happy with a $810 credit. I took the credit but once its gone so am I and my 8 Lines! I will never step foot back in their stores or service ever, ever again. This bridge has been burnt.Re: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.
Me and my 8 lines will be leaving once our credit is gone. I was promised a price in the store and months later still not fixed except a supervisor telling me they can't override the system since the code the rep entered was invalid. So I get screwed because of your employees screw up... I think not. Whatever bye, I'll never be back or try the service ever again in my life.Re: How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Same here, signed up November 10th every billing since has been wrong and I have 13 pages of screen shots of every time I have contacted. Finally a supervisor contacted me and offered a one time credit for the year $810. Which is fine but what about the years after? I accepted the money and will leave after the year is up. They are losing 8 lines when I leave. The supervisor said there system will not allow them to override what I was supposed to have and promised at the store after 4 months of trying they gave up to offer me $810.00 If anyone from T-Mobile reads this do know I will never try or come back to your screwed up service/system.
