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Jeffy2b
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
WFREYVOGEL wrote: In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening. Similarly, I signed up for the fixed plan. Called about the rate hike and was told there never was a lifetime guarantee. The CSR on the other end of the line, obviously well trained, told me it is only $!0. That keeps it still cheaper than any other plan. It's not the $$$. $10 will not break the bank, it's the knowledge that t-mobile lied to me - continues to lie to me - and they will undoubtedly get away with it. Got the same guarantee on my internet price. How long will it take them to deny they ever promised that??? How does a larger company get to lie about such a thing. I will never trust t-mobile again.89Visto12likes0Comentarios