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Jlynn_roberts
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Joined 6 months ago
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Re: T-Mobile Customer Service did a fantastic job!
So I'm am not a T-Mobile user, but my boyfriend is. His brother had switched phone carriers roughly a month to a month and a half ago, and his brother never paid his half of the bill. US cellular, what he switched to, had told him they'd take care of the rest of his half of the bill. They never did. So I contacted T-Mobile and the guysaid that UScellular pretty much couldn't do that, butsince all this stuff happened, and a fee that also added to the bill, that we could get a $95 credit to my bfs bill. It never hit so I messaged someone else regarding the $95 credit and she said that it hadn't gotten approved yet and she'd leave a voicemail, no voicemail. I messaged someone again about the $95 and the guy that time said that it still wasn't approved but he saw where I was promised the credit and that he would put in another request so it would hit faster. Still never hit, never got any messages nothing. So I text someone else again who said they were the messaging supervisor and he said he could see where it was promised but not where the number came from. I mentioned how I've talked to 3 different people who all never corrected me and even put in a new request, but that they couldn't give my boyfriend any credit. NOT EVEN THE FEE THAT WE STILL GOT. We couldve paid it off over a month ago but why pay the full amount when your promised credit yk. Will be switching him very soon. Don't recommend.2Visto0likes0Comentarios