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Jodeetis
Newbie Caller
Joined 2 years ago
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Lied to by 2 customer service agents
I called in to ask why my bill was so much higher than what I was promised. The agent just added a payment extension to my account without even asking me, or telling me. My husband was in the hospital having spinal surgery at the time, so when I finally checked my phone and saw the arrangement the agent had made, I called back. The second agent told me he would give me until the 17th to make a payment. It was a huge relief seeing as I am the only one working and trying to make ends meet. This morning T-Mobile called and said that the agent who set up the 17th deal had lied to me, and that this is all my fault, none of their own. I could not believe a manager would talk to a customer that way but Tamara did!! I do not understand how you pay these people to work for you, and they promise you something and T-Mobile calls and says :oh they can not do that" and swipe the deal we had made right out from under me. I do not recommended this company to anyone, because 1 person will tell you something and then you will get a phone call saying oh they can not do that. They place the blame on me, when all I did was call and talk to someone. The bills are never what you are quoted, always so much more. The whole taxes and fess included is a blatantlie. I will be switching carriers and never looking back at T-Mobile for anything364Visto3likes3Comentarios