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johndo
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Re: How can I contact the Fraud Department?
People close to me are having similar problems now. T-Mobile should be sued over these practices. T-Mobile authorized a 3rd party to sell T-Mobile accounts. That company just opened up one account with hundreds or thousands of lines and sold them at a markup. One day T-Mobile canceled the account and all the numbers under it. All the customers were left without service without any prior notifications or warnings. You can imagine how difficult it is to lose your number after having it for years. These days everything is connected to your phone number. When the victims of this fraud attempted to open up a new account with T-Mobileand retrieve their number, all customer service would say is that we have to mail a letter to the fraud department. That is unreasonably slow, you can't go without access to your accounts connected to thatphone number for that length of time. It means accepting you lost that number, getting a new one, and attempting to get back into your bank account, work account, school account, and whatever else was using your phone number for authentication, as well as having to inform everyone of your new number and all the other headaches that come along with this.On the other hand, if you were able to call the department that canceled your number, perhaps you could resolve the issue in a timely and useful fashion.26Visto0likes0Comentarios