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johnnydec1
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Joined 7 years ago
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Re: T-mobile promotion credits not being applied to my account
I'm getting tired of it too !!! Waiting on follow up call ,still didnt get called back yet it's all because the first rep I spoke to about the defectivephone made it a Remose return,wish I could talk to that one again ,give that one a piece of my mine. Ready to file a complaint with the BBB,and state attorney generaloffice, Then switch carriers.5Visto0likes0ComentariosNo se aplican los créditos promocionales de T-mobile a mi cuenta
I purchased the S9 in March under the promotion TM98. Sent in my s7 as trade in which was acknowledged as being received Two weeks later my new phone developed a blue line on the screen and had to be sent back the rep I talked to sent me out a new phone and I sent the defective one back. Found out the marked it as a remorse return, IT WAS A DEFECTIVE phone not a remorse purchase! Called 3 times to get credit and keep getting "your case is being escalated " I get the credit but I should not have to call every month How can I talk to someone on the ESCALATED office. JohnSolved1.7KViews0likes10Comentarios