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Jtal19
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Re: 5G Home internet keeps dropping!
Hi Melo, thanks for the reply. I can definitely relate to your experience as it almost matches mine. I was getting very good internet service from Jan. 2022 to around August 2022, and then the wifi/internet would cut off and come back on again after a few minutes, this would happen a couple times per day, then it got worse where it would cut off multiple times per for longer times. I called the so called "experts" and got no where. They sent a new modem (I was led to believe it was a different and better one but it was the same model!), and they changed the account to a lesser (limited data) so this did nothing other than waste my time. The "exeperts" are all from a call center Tmobile has in the Philippines. The people there are nice but they read/play off a script and really just say everything will be fine, we will fix it, and that is all a lie. They cannot fix anything. I then had to return the modem, and went to a Tmobile store and they were useless, just told me to call 611. I called again and the girl gave the same story, oh they are working on the 5g tower and it will be better. They provided no other details, when the work started, what the nature of the upgrades are, when it will be completed, etc. I was suppose to get a 20$ discount but Tmobile charged me extra for the modem that didn't work so now I need to call them again to fix it. I liked the idea of coupling cellphone and internet for $135 all inclusive per month; the cell service is not great but so far I can live with it (I had ATT previously and they are better but Verizon is the best (and most expensive unless you have multiple lines on account)) but the internet service from this 5g system is not consistent and Tmobile customer service and business is deceptive. I will wait and see if it does improve, but if by January 2023 (1 year of Tmobile for me) it is not better, I am dropping Tmobile.10Visto5likes0Comentarios