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jtemery
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Re: Free data for life not working - anyone else?
I said that "in 2013, T-Mobile started giving everyone who was using a tablet on its 4G LTE network 200 MB of data per month, called "Free Data for Life", which was effective for the time the customer owned the device, so long as the device was not used on another carrier's network. I purchased an iPad from Apple on XX/XX/XXXX and received this Free Data For Life promotion. I always used the iPad on T-Mobile's network and I still own the device, however on XX/XX/XXXX, T-Mobile cancelled my Free Data For Life." I then provided the names and dates of the individuals I spoke with at T-Mobile customer service and what they told me. I also uploaded my iPad purchase receipt, the email that T-Mobile sent me when they cancelled the plan and a pdf of an online article that described the plan. I hope this is helpful.9Visto2likes0ComentariosRe: Free data for life not working - anyone else?
I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744. Too bad it came to that, but the person who eventually called to help me was very nice and advised that T-Mobile really does have a process for reinstating the Free Data For Life plan. First, I provided him with the IMEI number of my device, my SIM number and my phone number and he then mailed me a new SIM card (for free). Then I called back to confirm the SIM card number and he ported the phone number from my other SIM (not necessary, but it was my preference) and re-activated the plan. Then I popped in the SIM and everything works just fine. Under no circumstances should you let anyone set up a "dummy" SIM for you or give you another date plan to use while you wait for them to fix the issue. That's what happened to me initially and it made the whole thing more complicated and time consuming than necessary.7Visto1like0ComentariosRe: Free data for life not working - anyone else?
I still own/use my original iPad and never used another data plan/carrier other than the original T-Mobile FDFL. On June 7th, T-Mobile emailed me that "You recently deleted your Mobile Internet account. If you would like to create a new account at a later point in time, you can use the T-Mobile ID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account." I called them on July 10th to let them know that I did no delete my account and asked them to restore the FDFL. Today is July 28th and I'm still waiting. Every time I call, the customer service rep says they have escalated my ticket with "Engineering" and that someone will call me back in 48 to 72 hours. Still no callback as of today.4Visto0likes0Comentarios