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justicee
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Joined 2 years ago
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Re: Usage Overview not updating
partywithmyphone wrote: Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they're putting in a ticket and working on it, while others find out this feature is going away entirely. Really?? This feature is going away ??14Visto1like0ComentariosRe: Usage Overview not updating
Press2Esc wrote: I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working. I used the info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!! Same here for me, it has not been working since the February billing cycle. They act like they don't know about it when you call them, very sad.9Visto1like0Comentarios