User Profile
Karenhall
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: Being charged for device tmobile received but cannot locate
So I ended up filing a complaint with the Better Business Bureau and lo and behold heard from T Mobile the next day. They were still not going to take responsibility for what happened but did close out the phone bill and stop charging me. I would recommend that route.5Visto2likes0ComentariosRe: Tmobile is charging me for a phone i returned
I ordered a phone online and it never worked. We went to two different stores, they couldn't get it to work but would not take it as a return. Finally got return label online and sent it off. Long story short, even though I have proof the package was received they "can't find the phone" and so I am responsible for it. I am beyond livid. Have talked called customer service at least five times at this point, even received a credit one month for the payment they took and was assured that the phone was removed from my account. Got a call today telling me basically we can't find it in our warehouse so even though you did what we instructed you're on the hook for a phone that never even turned on and was returned as soon as possible. I see I am not the only one who has experienced this with T Mobile. They are basically stealing money from me.15Visto0likes0Comentarios