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keith113_130043
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Joined 8 years ago
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Re: Pay off EIP early & bill credit
Hi Chris, After read your response above about paying off EIP early without losing the monthly credit from iPhone trade up promotion, I was going to paying off the EIP for my iphone7. I called customer service line, talked to a live representative, she told me that I will lose the monthly credit for the remaining months if I paid EIP for my iPhone7 now, and she said it is a internal policy which will be send to me after I paid off the EIP, and she even told me that she has put a statement in my account indicates that she has told me I will lose the remaining monthly credit if pay off EIP early. I pointed out your response to her during the conversation, but she said that your response is not what the policy she know. I am confused and worried, because I have paid off some of the balance, not all, but the remaining balance has been shorten because of the extra payment I made. I was going to pay off the remaining balance, but don't know what to do now. Can you please help and clarify the policy once more, and let us know if I need to speak someone to confirm the policy who should we talked to. Many thanks in advance. Keith11Visto0likes0Comentarios