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Kev_N
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Joined 2 years ago
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Re: Ring doorbell and T-mobile home internet
Update:at home I was able to connect to the T-mobile home wifi. When the doorbell buttonisactivated it notifiesmy phoneimmediately; however, motion alerts still donot activate a notification. I noticed the app says"snapshot updating" so I turned off that function. Snapshot is still trying to update and I am not receiving motion notifications62Visto1like0ComentariosRing doorbell and T-mobile home internet
Hi everyone. I wanted to share an issue present with Ring video doorbells and T-mobile home internet. I had a ring doorbell 3 that was constantly trying to update and failing, so much that ring sent me a new doorbell 4 free of charge; however, the new one had the same issue, unable to complete a firmware update. The doorbell connected to wifi, recorded events, but would not send notifications and had a severely delayed response when activated by a visitor. I tried setting up different networks on my T-Mobile router, both 2g and 5g, used a WAP thinking maybe incompatibility with 802.11ax; however,nothingfixed the issue. I alsotried thehotspot on my T-Mobile phone and that didn't work. Of note, all other Ring cameras in my home work perfectly with the T-Mobile internet, only the doorbell has issues. After speaking to Ring support it was identified that the issue was with my ISP (T-mobile). It appeared to the ring team that the ISP was somehow blocking the update. One option to correct the issue was to connect the doorbell to another ISP and try to update. I just did that at my family'shouse withAT&T internet, everything updated onthe new doorbell 4, and my old doorbell 3, and all functions including notifications are working properly. I'll be taking the doorbells home and reconnecting to the T-mobile home wifi now that the firmware updates are complete and hopefully I won't have any issues moving forward. I wanted to put this out there for the T-mobile home internet engineers as this is most likely an internal issue that they will need to look into. I'm hoping these doorbells do not require frequent updates as I'm assuming the problem would then persist.11KViews4likes17Comentarios