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Kmsantiago
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Joined 3 years ago
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Re: Language
wew wrote: the NON ENGLISH speaking agent was horribly rude when I asked to talk to someone I could understand and not have to repeat over and over, this horrible wait music is unbearable, since I wouldn't talk to that person I have been on hold forever! where are the english speaking agents I was guaranteed??? DO not tell me to start a F---ING conversation with a robot I can relate to the frustration you feel, I really do my best to work with people but if they can't understand or know what an escalation is or if there is such department then I have a huge issue.5Visto1like0ComentariosRe: Language
I am infuriated I've called customer service so many times and I can't understand what they are saying I asked for a supervisor and he tells me nah I can't do anything. I was charged for a mistake they made and I can't get help!!!!! At this point I feel they'll be changing me extra if I'm not watching the bill. I'm so done with this nonsense. Why can we get help from someone that speaks clearly enough to be understood, this really shouldn't even be an issue.5Visto0likes0Comentarios