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ktre
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Re: How do you get ID without a T-Mobile phone number (for Home Internet)
HeavenM wrote: ktre wrote: HeavenM wrote: ktre wrote: @HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane. Hey there@ktreHaving to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues.You'll be able to log in within minutes. I did that last night, this is what T-force on Twitter said: "Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed." Definitely not a fix within minutes. Hmm. It is weird if they filed the ticket and still have the issue. Can you send me a DM. I might be able to look a little further to find that missing link. I have very limited access to account details here, but I don't mind using what I have to help as much as I can. For anyone who finds this thread in the future, HeavenM was able to resolve my issue immediately once I provided them with my email address and phone number for the internet gateway. I was able to log in to my T-Mobile ID account without seeing the "link your phone number" page. So it appears there is a relatively quick solution with whatever ticket process they used.10Visto5likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
HeavenM wrote: ktre wrote: @HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane. Hey there@ktreHaving to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues.You'll be able to log in within minutes. I did that last night, this is what T-force on Twitter said: "Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed." Definitely not a fix within minutes.4Visto1like0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
@HeavenM I have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.4Visto1like0Comentarios