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lds001
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Re: 5G Home internet keeps dropping!
Acceptable wrote: I see some comments here that are questionable. Now to be clear, I don't think T-Mobile is perfect by no means, but the disillusioned people that consider high dollar Verizon the "only" way to go, and the unreliable AT&T farce, T-Mobile certainly stands out. I switched to T-Mobile way back when they were a nobody and began the no contract(un-carrier) craze that forced every carrier to follow. They were definitely the best value, they had you assigned to a fixed customer support location( I live in SC and mine was in Charleston) which wasgreat, and always answered immediately with an English speaking rep. I have never before or since experienced such great support from any company hands down. Now, due to their growth and merger with Sprint, they can(understandably)nolonger provide this personal support now, but it will take a lot to get me to move away from them. Now if you wish to pay more and go to a no better solution, all power to you. T-Mobile has the largest 5G network (although others lie about theirs being the largest and the best), the best deals and prices on their service, and my commitment through these growing pains. I only have 3 bars on my Nokia Gateway bust get as high as 700-800/60 speeds. My bill is constantly the same amount(unlike every month different with AT&T) and constant problems with Spectrum even though they had sufficient speeds. Never tried high dollar Version but I have service when others with Verizon sometimes don't. I too am seeing some problems with internet that I didn't see at first, but I fail to believe it is intentional by throttling but I could be mistaken. Anyway, life is full of frustrations, and we become more and more inpatient and feel like we deserve the very best with no interruptions. However, sometimes "we bite off our nose to spite our face" and have regrets later. So, if you're new to T-Mobile, I am aware that you are unfamiliar with how they really stood out at a period in time, but hang in there, I don't think you will regret it. If you are a longtime customer, maybe you can confirm what I think. By the way, I do not work for T-Mobile. I have no incentive to bragg on them. I just have been there through the ups and downs and am confident they have saved me a considerable amount of money. Remember, Apple used to be the most expensive phone by a long shot, but look at the prices now on others, ie:Samsung, Google, OnePlus, etc. So I'm staying with Apple also but not because I'm diehard Apple. They just happen to provide some very reliable equipment. Thanks for letting me sound off! I feel the same way you do. I have been with T-Mobile for close to 20 years. If I ever had a problem, they helped. But this feels like something much worse. I feel like I was sold a service that they knew wasn't what they were selling. One of the techs I talked to told me it was an experiment and just be patient and hang in there, I didn't buy an experiment I believe everything you say they oversold and now they're trying to play catch-up. To keep me they are going to have to offer me something I do not want to go back to cable and now I am so deep into T-Mobile with a new phone and all these bells and whistles that I bought and the Internet, I don't know how to get out without spending a lot of money , they don't throttle us, but if we have unlimited data plans, which on the home Internet, we all do, they do, you prioritize us during rush hour, whenever that is. So my 2MBPS drops even further to the point of not even being able to run a speed test . That's going to far.3Visto2likes0ComentariosHome Internet, slow speed
I purchased T-Mobile HomeInternet at the beginning of September along with a new phone and all the bells and whistles they wereoffering. After a few days, I started noticing problems and thespeedswere terrible ….2mbps in the evenings….you can imagine all the problems I experience. At random times during the day the speed can jump up to 80…. But speedsgenerally run between 10 and 14 sometimes 20 but then they drop like a rock to 2 or 3…. Evenings and nights are consistently very low..Even during the day, I am never sure when the speeds will be high enough tosurf, stream, fill out forms etc…it tookthree tries just to get onto this site. SometimesI luckout during the day and the speed is up there for a few hoursand I can get things done….maybe watch a movie without issuesor look for work uninterrupted……butI can't go on this way. painfully slow. The first time I called,they said there was a problem on the tower and they had just fixed it and then last week when it became even worse I called againand they said there's a problem on the tower and they're working on it…..Theysaid it was congestion. I have spent countless hours on the phone. I have moved the gateway to every corner in this small condoand then checkedmy speeds and I have been patient.I'm sure they are working on this but I am starting to think that it may not be fixable. Then I find out during high traffic timescustomers that have the unlimited Internet plans are deprioritized.I'm already running at 3 or 4and they are deprioritizing me? I was toldthat to purchasea plan that would NOT deprioritize me wouldcost me about $300 a month. I am working with tech-support and they are very pleasant…but nothing isworking very well.I can only imagine what a mess it will be if I have to go back to cable. Is there some type of signal booster I can plug into the home Internet?I am not a technical person but I am just wondering if there are any other options for me...otherwise it's back to cableand I'd rather just about do anything else in the world. They are supposed to call me back in a few days and I just thought maybe you guys might have some ideas or support. Any comments or tips would be appreciated! ¡Gracias!Solved2.2KViews0likes6Comentarios