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leasalin2
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Joined 7 years ago
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Re: Disabling FamilyMode
I'm having frustrating issues with Family Mode not working on my kids phones when they are away from home and with their Dad and sometimes at school. So I have had to tell them how to disable VPN on demand for family mode, just so they can use their phones for the weekend. If not, their phones are stuck for the entire weekend. Issues: **VPN stops working and goes into a "Check VPN Device" on my parent phone I look on their phone and VPN is on. One of two things happens when this takes place... either they are locked out of their phone OR they have an open phone with no restrictions **When I fix VPN and it's on at home, I have one phone (iphone 8 @ iOS 12) that when she leaves the house and switches to tmobile network (off wifi) she has no service and it locks her out of everything including texts. Nothing sends or receives on her phone! So my other daughter has to text me that it's not working. (btw...my phone shows a green VPN on my parent phone) Again, I have to tell her how to turn off VPN on demand for family mode. It then works. **When they have to sometimes use a hotspot at school on their phones, this disables VPN automatically and family mode is now not monitoring **When my other daughters iphone 7+ @ iOS 12 goes into sleep mode it loses connection to family mode and I get a message that she is disconnected. Family mode then sometimes continues to think she's not connected and I get messages that she has not responded for more than a day. Confusing!!! Both phones have restrictions set up to where they cannot delete apps. So I know the app isn't being deleted and reinstalled. I think this app has a LOT of work yet before it's ready to be used for parental monitoring. This all seems to be VPN/connection issues that should be ironed out before you roll out a new product. I shouldn't have to constantly reinstall this stuff to make it work. I literally have been reinstalling every week. It has what I need in a monitoring app, but when your constantly having to fix it, not worth the $10 bucks per month or my time! Come on T-mobile... I will most likely be cancelling and looking into the iOS 12 Screen Time built in app.8Visto2likes0Comentarios