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lisacasey726
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Joined 3 years ago
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Re: Thinking of switching to T-Mobile? Don't.
When I made the awful decision to switch T-Mobile I was just outwardly lied too by the sales associate. I later learned they work on commission, so the associates financially benefit by not letting you walk out the door without first believing in the "utopia cell phone company" and a bag full of nice new gear. I was attempting to trade in my iPhone X max, but the associate couldn't get the phone to reset, she told me that I would actually make more money selling it privately versus the trade in feature and I could only trade it in if the phone was reset. She told me, and her manager agreed, I would get $600 for my used phone…..Lie number 1. $210 was the going bids on my phone when I did try to sell it myself. So now I have a new IPhone, without the trade it, which would have benefitted my situation greatly, I am stuck paying $1700 over 2 years. The next lie, my son traded in his phone for an upgrade because the sales associate told us the old phone would cover the new phone, there would not be any additional costs so that was a no brainer to us….except when they traded it in it left a remaining balance of over $700 for his phone that also needs to be paid over 24 months. My phone bill is way higher than we were told, I'm paying almost $60 more a month than I was when I was with Verizon. When we called customer service, they didn't have any solutions except to pay for both phones outright and then our bill would be lower. The rep suggested I remove the insurance to lower my phone bill but with 2 new phones that I'm paying out my cornholio for, if It were damaged, lost, stolen, etc., then I would have to buy another phone…. Thanks T-Mobile <insert high sarcasm> I should have listened to Ryan Reynolds.26Visto2likes0Comentarios