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lola801
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Re: Home Internet not eligible for Emergency Broadband Benefit
Delphinid wrote: Ditto, I too was taken by this scam, switching my home internet service to T-Mobile after qualifying for EBB. No one gave me any information to the contrary when I did so, but when things didn't appear correct on my bill, I contacted customer service; only to be put on hold for excessive longperiods of time, transferred repeatedly, and told different information by everyone (oh, and disconnected several times!) At some point, they started throwing around theMarch 10, 2021 date,saying you had to be signed up for home internet by thento be on that plan, but this EBB programonly allowed people to start signing up for it May 12, 2021, so that makes no sense!? I was told that only a "Hot Spot" was offered by T-Mobile for that program, butnowhere on the national EBB site or T-Mobile does it say anything like that.As a matter of fact, if you look on the national site to the companies participating it this program, they have T-Mobile listed as offeringboth Fixed/Mobile options and on T-Mobile site they say they offer several EBB plan only excluding Magenta Max. This is just wrong and bad business, I hope everyone does file a complaint. Does anybody know if T mobile has fixed this issue yet3Visto0likes0ComentariosRe: Home Internet not eligible for Emergency Broadband Benefit
lulla wrote: tomwil wrote: lulla wrote: So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up. According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB. https://tmo.report/2021/05/fccs-emergency-broadband-benefit-available-for-signup-t-mobile-participating Well, this is information that would have been great before I switched carriers. I have been a phone customer for years but switched to the home internet less than a month ago. The application tells people to sign up and choose a provider and T-mobile is listed as one of those, so this really makes no sense. Even T-mobile advertises as "Not a Customer, click here to learn more", and also links to a factsheet that I followed and complied with when choosing them. I called ahead and set up, so this is a bit misleading on their part. Nos enorgullece participar en el programa Beneficio de emergencia para banda ancha de la FCC, que ofrece asistencia temporal para el pago de servicios de Internet a clientes de grupos familiares elegibles que han sido afectados por la pandemia. Not a customer? Call 1-800-T-MOBILE to learn more.https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/ebb-factsheet-fcc-logo.pdf I am going through the same thing3Visto1like0Comentarios