User Profile
lynn8
Newbie Caller
Joined 8 years ago
User Widgets
Contribuciones
Re: Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
No I haven't not reached back out to anyone after the other 3 calls I made and a chat conversation with someone. I gave up on the issue since it wasnt getting solved or much attention. They were supposed to contact me back since March 7th and still haven't so I'm jusy going to move on. Thank you for checking.2Visto0likes0ComentariosRe: Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
And now it has been even longer smh. No updates in about 3 weeks unfortunately. A ticket was created but no one has reached back out to check with me or to provide any further assistance since.2Visto0likes0ComentariosRe: Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
Hi, I an using a Samsung galaxy s7 and the other person has the same device on tmobile's network also. I'm not sure if they did a reset, but with both agents I spoke with they did something on their end and had me turn my phone off and then await their return call to see if it was corrected. Nothing changed though. The last agent never called back actually. A ticket was opened with the first agent I spoke with about 2 weeks ago and I still haven't received any further information from anyone.2Visto0likes0ComentariosRe: Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
Hi, Yes, I have tried it with other tmobile customers who I used to video call with all of the time. One even has the same device with tmobile. It recently became disabled for both me and a friend as of this new galaxy update. I have been speaking with agents about this issue and they cannot seem to troubleshoot it.2Visto0likes0ComentariosIs anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this is happening or how to troubleshoot this?2.1KViews0likes15Comentarios