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Madmomma24
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Joined 9 months ago
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Re: Amazon Fire Television
desirjaws wrote: StolenID wrote: I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status? Jokeson you. I signed up for T-Mobile internet and the TV promo was a nice perk. I realized many many weeks had passed so I found this forum and knew the trouble I was about to have. 1 agent told me I hadn't waited long enough. Weeks later another agent said I see your submission sorry about that you will get your code Wednesday. TodayI inquired again after, guess what, no code in my inbox.Supervisor John said there was no submission ever made. I told him I'll take my 20 years of loyal and over $20,000 I have spent with T-Mobile and take it somewhere else. I know I followed everything to the letter when I filled out that form. Additionally, I reported them to the Federal Trade Commission for fraud. I have all the screenshots to back up my claim. I find it wild they acted suprised when I mentioned the multiple posts about this apparent scam they are running on different promotions. Some of the posts are in their our community forums. Cancelling my internet, cell service, taking my business elsewhere, and upgrading my phone with new company. 😀 If you go to FTC I will join you my friend. I am irate!1Ver0likes0ComentariosRe: Amazon Fire Television
NYD wrote: T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV. I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME. Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable. Im having the same problem! The page said I'd get a tv if I signed up "Now" through this specific page. I got confirmations of it and everything but never received the code. Ive been on the line with rep after rep trying to figure out what to do. They claim I activated too early, except the page said sign up TODAY - and I would have waited 38 hours if I had known I needed to wait till 24th? So insane. Did they ever sort you out?1Ver0likes0Comentarios